Processing Claims at Scale for Failed Insurance Providers
A secure digital platform to manage thousands of insurance claims during insolvency events
Context
The Policyholders’ Guarantee Fund in Romania exists to protect consumers when insurers become insolvent. During these events, it must manage large volumes of claims quickly, fairly, and with strong oversight. Its prior system couldn’t scale to the demand.
Problem
The Fund’s claims process was inconsistent, manual, and error-prone — relying on spreadsheets, emails, and human judgment with little traceability.
- Claim submission was unstructured and varied by insurer.
- Approval logic lacked standard workflows and audit visibility.
- Reserve and currency calculations were handled offline.
- System bottlenecks led to long delays and inconsistent communication with claimants.
Solution
Preux worked on product strategy, UX design, and rollout coordination for the new national claims system.
- Built a secure, online intake portal for submitting bulk or individual claims.
- Defined step-by-step approval flows with internal checkpoints and dual-auth review logic.
- Automated accounting calculations for currency conversion and reserve application.
- Developed dashboards for claim status tracking, bottleneck detection, and fund exposure reporting.
- Migrated and cleaned nearly half a million legacy claims into the new architecture.
Outcome
Historical claims migrated
All legacy data is now accessible and audit-ready in a single platform.
Increase in throughput
Claim processing capacity rose from 8,000 to 16,000 claims per month.
Faster claim resolution
Automated workflows reduced time from submission to payout.
Total delivery timeline
The system was scoped, built, and deployed in just over a year.
The Fund now handles claims with precision and speed. Monthly throughput doubled without increasing headcount. Finance teams rely on real-time accuracy for reserves and payouts, while claimants receive faster updates and fewer errors. The platform also gives regulators full traceability and audit logs. It is now Romania’s default solution for managing insurance insolvency claims at scale.
About Preux Software
Preux is a high-trust software development partner, known for embedding dependable, well-structured teams into ambitious organisations.
We specialise in delivering web platforms, SaaS products, and compliance-driven systems with particular strength in regulated sectors like healthcare and finance.
Our distributed teams — drawn from top-tier European talent — include developers, QA engineers, project managers, and UX designers. We work across modern stacks including Node.js, React, .NET, and Laravel, integrating AI and ML where it adds real, strategic value — not for show, but to solve meaningful problems.
Clients choose us not just for technical execution, but for the clarity, composure, and strategic insight we bring to complex builds. With a track record that includes Rolls-Royce, IBM, CryoFuture and Axxelist, Preux is trusted by companies who value quality over haste, and precision over hype.
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